FAQ

Frequently Asked Questions

FAQ Description

Welcome to the Aadi Gems FAQ section. Here you’ll find answers to common questions about our jewellery collections, gemstones, customization options, orders, shipping, payments, returns, and jewellery care. Our goal is to make your shopping experience simple, transparent, and enjoyable while helping you shop with confidence.

Shopping Information

Because we are connected directly to diamond manufacturing and sourcing, we eliminate many unnecessary middlemen and retail markups.

Yes. We provide certified diamonds depending on the stone type and customer requirement.

Yes. We offer both natural and lab-grown diamond options.

Yes. Our gold jewellery follows hallmarking standards.

Absolutely. We specialize in custom-made jewellery

Customization timelines depend on the design complexity, but most orders are completed within the communicated timeframe.

Yes. We provide secure worldwide shipping.

No we do not offer return or exchange on any piece of our jewellery

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